PHILIPPINE CARRIERS FAIL TO IMPRESS AT WORLD AIRLINE AWARDS
World Airline Awards
Long considered the "Oscars of the Aviation industry," the World Airline Awards highlight the best Airlines across a number of categories representing the global benchmark in Airline excellence. Dubai-based Emirates clinched the top spot as the World's Best Airline for 2016, while Philippine Airlines finished in 83rd place.
Although Philippine Airlines improved its ranking from the 2015 World Airline Awards where it finished in 87th place, Philippine carriers failed to impress in any of the categories at the 2016 ceremony.
At the 2016 World Airline Awards, two Gulf carriers claimed the top two places, while Singapore Airlines finished in third place.
The World's Top Ten Airlines in 2016
When rated according to region, Philippine Airlines did not make the list of the Best Airlines in Asia for 2016 either, while Singapore Airlines, Cathay Pacific, and All Nippon Airways claimed the top three spots.
The Best Airlines in Asia
ANA All Nippon Airways
In the category for "Best Transpacific Airline," which assesses carriers operating routes between Asia/Australasia and North/South America based on the quality of their product and staff service, Taiwan-based EVA Air clinched the top spot, followed by ANA of Japan and Cathay Pacific of Hong Kong.
The Best Transpacific Airlines
ANA All Nippon Airways
Meanwhile, in the best low-cost airline category, AirAsia clinched the top spot for the eighth consecutive year, while Norwegian was named best long haul low-cost Airline. The awards are based on a customer satisfaction assessment of product and staff service.
Best Low-Cost Airlines in Asia
According to Air Asia Group CEO Tony Fernandes, in spite of receiving the coveted award for an eighth consecutive year, his Airline intends to continue improving its customer service, while introducing new technologies that make flying easier. "We can be better," said Fernandes. "We want to improve our customer service, including how we communicate with our customers." Air Asia has affiliates in Malaysia, Indonesia, Thailand, India, and the Philippines.
Although Cebu Pacific did not place in the top-ten low-cost Airlines in Asia, it did place in fifth place in the Best Low-Cost Airlines in Australia/Pacific category.
Best Low-Cost Airlines in Australia/Pacific
Each year, travellers from around the world participate in the world's largest Airline passenger satisfaction survey to determine the winners. With more than 19 million customers from 104 nationalities surveyed around the world, assessing standards in 41 key performance indicators, the Skytrax world Airline awards are widely considered the Passengers Choice awards for Airline performance.